Changing Pathways Privacy Notice

Your personal privacy is very important to us.

Changing Pathways is committed to keeping your personal information safe and secure and will only share your information with other agencies with your express permission.
However, if we have serious concerns about you and or your child’s safety then we will have to share this information with other agencies such as social services. We will always endeavour to tell you about this before sharing this information.

Personal identification information

We will ask you to share your personal information with us to help us support you with your needs and to help keep your safe. We will only ask you to provide information that is relevant to your support.
We will ask you to provide information in a variety of ways which could include face to face, by telephone or via email. We may also receive personal information from other agencies who may be making a referral to our service on your behalf.

How do we use your personal information?

We will collect your personal information to help us to understand what your support needs are and the level of risk you are facing due to the domestic abuse and/or stalking that you are experiencing.
Your personal information will help us to advocate on your behalf in a number of support areas including housing, health, children, finances, welfare benefits, education and training.

How we protect your personal information

We have secure electronic and paper systems in place and clear policies and procedures for keeping your personal information safe to avoid access, alterations, disclosure or destruction of your personal information.

Changes to this privacy policy

Changing Pathways has the right to update this privacy policy at any time.

Access to your data

You have the right to access the information that we hold about you and we will provide this information to you within 30 days.

How long will we store your personal data for?

We will keep your data stored securely for six years after you stop receiving a service from us. You can request access to your data at any time during this period. There may be exceptions to this time period and we will endeavour to make you aware of these changes.