Our Policies

Our Policies.

Our policies help us ensure that our organisation is well run.

They provide a framework of appropriate controls and set out how things should be done, what is expected of our staff and volunteers, and what our service users can expect from us. We are sharing the most important policies across the organisation that we believe everyone should be able to see and hold us accountable to.

Safeguarding Policy

The policy applies to anyone with whom we are in contact in the course of our work, who is a child, a young person, or Adult at Risk. Where the policy or procedure refers to a ‘child’ or ‘young person’ we mean anyone who has not yet reached the age of 18 years. An adult at risk is someone aged 18 years or over ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (Department of Health, No Secrets, 2000).

Download the safeguarding adults doc >
Download the safeguarding children doc >

 

Valuing Diversity Policy

An adult at risk is someone aged 18 years or over ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (Department of Health, No Secrets, 2000).

Download the document here >

Complaints Policy

​Changing Pathways has a Complaints Policy which ensures that there are a variety of communication channels that allows clients and stakeholders to tell us what they think about the service we provide, positive and negative.

The organisation is committed to ensure that no client will be disadvantaged in making a complaint, so support will always be provided to clients who wish to feedback on the service provided. No-one will be treated more or less favourably as a result of making a complaint.

Download the document here >

Service Intake Policy

Our Service Intake policy sets out the approach of Changing Pathways (CP) in managing new referrals for all service delivery.

Download the document here >

Modern Slavery Policy

Changing Pathways has a zero-tolerance approach to modern slavery. We strive to act ethically and with integrity in all our activities and relationships to make sure modern slavery is not taking place anywhere in Changing Pathways or in any of our supply chains. We will also make sure our approach is clear with our partner organisations.

Download the document here >

Carbon Reduction Plan

Changing Pathways is committed to minimising our environmental impact and contributing to the UK’s Net Zero 2050 target. As a small charity, we have limited control over our building energy usage; however, we are committed to reducing our carbon footprint through responsible management of resources within our control. We are committed to achieving Net Zero emissions from our business operations (scope 1,2 and 3) by 2050.

Download the document here >

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