Our Policies.
Our policies help us ensure that our organisation is well run.
They provide a framework of appropriate controls and set out how things should be done, what is expected of our staff and volunteers, and what our service users can expect from us. We are sharing the most important policies across the organisation that we believe everyone should be able to see and hold us accountable to.
Safeguarding Policy
The policy applies to anyone with whom we are in contact in the course of our work, who is a child, a young person, or Adult at Risk. Where the policy or procedure refers to a ‘child’ or ‘young person’ we mean anyone who has not yet reached the age of 18 years. An adult at risk is someone aged 18 years or over ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (Department of Health, No Secrets, 2000).
Valuing Diversity Policy
Et harum quidem rerum facilis est et expedita distinction.
An adult at risk is someone aged 18 years or over ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (Department of Health, No Secrets, 2000).
Complaints Policy
Changing Pathways has a Complaints Policy which ensures that there are a variety of communication channels that allows clients and stakeholders to tell us what they think about the service we provide, positive and negative.
The organisation is committed to ensure that no client will be disadvantaged in making a complaint, so support will always be provided to clients who wish to feedback on the service provided. No-one will be treated more or less favourably as a result of making a complaint.
Service Intake Policy
Our Service Intake policy sets out the approach of Changing Pathways (CP) in managing new referrals for all service delivery.
